Having satisfied clients is something you always want to strive for as a business owner.
Keeping that thought in mind, do you feel as if the majority of clients like what you provide them during a visit?
In the event there is more you could be doing, are you willing to take the time and effort to meet such needs moving ahead?
Don’t Lose Clients Due to Lack of Effort
As you go about trying to do everything within your power to please clients, here are some key areas to focus in on:
- Customer service – You won’t get too far with most clients if your customer service skills are lacking. That said make sure you go above and beyond what is typically expected in this area. Even if you end up losing some customers, know you gave them the best service possible. That should leave you feeling a little better about the situation. One of the best ways to serve customers is to know what they want. So, make it a point to get in their minds. You can do this through in-person conversations, the phone or email and surveys. The bottom line is hearing what they say and doing your best to meet those needs.
- Top products – When you look at the products you provide for your clients, are they as good as they can be? Make sure when a client comes in for a visit that the products, tech and more you offer them is up to standards. As an example, if you run a spa, medical facility or similar type of business, make sure your equipment is up to the test. The best medical spa chair will allow clients to have a better appointment more times than not. That is because the chair allows them to be as comfortable as possible while being tended to. You not only want your clients getting the proper treatment, but also not being at risk for injury. Take the time to look around your practice. Be sure you have the best products, technology and more ready to serve those you need to stay in business.
- Proper billing – While you must know what your clients want and provide them with the top products and tech, look at another area. Yes, billing is important to both you and your clients. That said you want to be as sure as you can that you properly bill clients each time out. Getting their billing messed up can be another means of losing some clients. You also want to see where you can cut some clients a break. Given some clients are likely working off budgets and may struggle with money, see what you can do for them. While you need to get paid for your services, helping those less fortunate is never a bad thing.
In trying to be sure your clients leave each appointment satisfied, what will it take for you to get the job done?